Shipping Policy
Welcome to Dr Better Care! We are committed to providing an exceptional shopping experience, including clear and transparent shipping and returns policies. This Shipping & Returns Policy outlines the details of how we handle shipping, order processing, and returns for products purchased on our website, https://drbettercare.com/. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
1.1 Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment has been successfully received. You will receive an email confirmation once your order has been dispatched.
1.2 Orders placed after 2:00 PM (GMT) or on weekends/public holidays will be processed on the next business day.
2. Shipping Options and Delivery Times
We offer various shipping options to suit your needs. Estimated delivery times and costs will be displayed during the checkout process.
2.1 Standard Shipping:
- Delivery within 3-5 business days.
- Free for orders above £99.
- A flat fee of £4.99 applies for orders below £99.
2.2 Express Shipping:
- Delivery within 1-2 business days.
- Costs are calculated based on weight and destination.
2.3 International Shipping:
- Delivery times vary by destination, typically between 7-14 business days.
- International shipping rates are calculated during checkout.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
3. Tracking Your Order
3.1 Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
3.2 If you encounter any issues with tracking, please contact our customer support team at contact@drbettercare.com or via WhatsApp at +44 7365 800 377.
4. Delivery Issues
4.1 If your order is delayed or does not arrive within the estimated delivery time, please contact us so we can assist you in locating your shipment.
4.2 Dr Better Care is not responsible for delays caused by unforeseen circumstances such as natural disasters, carrier delays, or customs clearance.
4.3 If an incorrect shipping address is provided during checkout, we will make every effort to assist, but we cannot guarantee redelivery. Additional charges may apply for reshipping.
Returns Policy
1. Eligibility for Returns
1.1 We accept returns for most items within 30 days of delivery, provided the items are unused, unopened, and in their original packaging. Perishable items, prescription medications, and personalized products are not eligible for returns.
1.2 Proof of purchase (e.g., order confirmation email or receipt) is required to initiate a return.
2. Items Excluded from Returns
The following products are non-returnable:
- Prescription medications.
- Perishable goods (e.g., food, beverages).
- Personal care items (e.g., opened vitamins, supplements).
- Products marked as “Final Sale.”
3. How to Initiate a Return
3.1 To initiate a return, please contact our customer service team at contact@drbettercare.com. Include your order number, item(s) to be returned, and reason for the return in your email.
3.2 Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for sending the item(s) back.
4. Return Shipping Costs
4.1 Customers are responsible for return shipping costs unless the return is due to:
- A defective product.
- An incorrect item sent by Dr Better Care.
4.2 We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered packages.
5. Refunds and Processing
5.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.2 Approved refunds will be processed within 7 business days and credited to your original payment method. Shipping fees are non-refundable unless the return is due to our error.
5.3 If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
Exchange Policy
1. Eligibility for Exchanges
1.1 We allow exchanges for incorrect or defective items within 30 days of delivery.
1.2 To initiate an exchange, please contact our support team with your order details and photos of the defective or incorrect item.
1.3 Exchange requests are subject to stock availability. If the desired item is unavailable, a refund will be issued instead.
Damaged or Defective Items
1. Reporting Damaged Items
1.1 If your order arrives damaged, please notify us within 7 days of delivery by emailing photos of the damaged item(s) and packaging to contact@drbettercare.com.
1.2 We will arrange for a replacement or refund, depending on your preference and item availability.
2. Manufacturer Warranty
2.1 Some items may be covered under a manufacturer’s warranty. Please refer to the product packaging or documentation for details.
Cancellations
- Order Cancellations
1.1 Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. Please contact our support team immediately for cancellations.
1.2 If the order has already been shipped, the return process must be followed instead.
Refund Exceptions
1. Late or Missing Refunds
1.1 If you have not received your refund within the expected timeframe, please:
- Check with your bank or payment provider.
- Contact us at contact@drbettercare.com for assistance.
1.2 Refunds may be delayed due to processing times with your financial institution.
Contact Us
If you have any questions about our Shipping & Returns Policy, please don’t hesitate to contact us:
- Email: contact@drbettercare.com
- WhatsApp: +44 7365 800 377
- Address: Building 3 Chiswick Park, 566 Chiswick Park High Road, Chiswick, W4 5YA, United Kingdom
We are here to ensure your shopping experience is smooth and satisfying!
Thank you for choosing Dr Better Care for your health and wellness needs!