At Dr Better Care, we are committed to protecting and respecting your privacy. We understand the responsibility involved in your use of this website, https://drbettercare.com, and take great care to protect your personal data/information.
This Privacy Notice explains what personal information we collect, how we use it, reasons we may need to disclose it to others, and how we store it securely. This policy is subject to change, so please check our website regularly for any updates.
For UK Citizens: This policy also reflects your rights under the General Data Protection Regulation (GDPR).
Contents
- Who are we?
- How the law protects you
- How do we collect personal data from you?
- What type of data do we collect from you?
- How do we use your data?
- Retention periods
- Who has access to your personal data?
- Third Parties
- Accessing and updating your data
- Use of cookies
- Where we store your personal data
- Liability
- Data Breaches
- Your rights (including your GDPR rights)
- Contact us
- Your right to make a complaint
1. Who are we?
Dr Better Care is an online store which sells high-quality medical equipment, vitamin supplements, Ayurvedic products, and home medical care devices Medical. Our website address is https://drbettercare.com. Our registered address is Building 3 Chiswick Park, 566 Chiswick Park High Road, Chiswick, W4 5YA, United Kingdom.
2. How the law protects you
Data protection laws, including the GDPR for UK citizens, state that we can only process your data if we have a valid reason to do so. The legal bases for processing your personal data include, but are not limited to:
- Your consent: Where you have explicitly agreed to us processing your data for a specific purpose.
- Performance of a contract: Where processing is necessary to fulfill our contractual obligations to you.
- Legal obligation: Where we are required to process data to comply with the law.
- Legitimate interests: Where processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.
We may use these bases to enable billing, contact you for customer service purposes, and for other reasons detailed in this policy.
3. How do we collect personal data from you?
We collect information from you when you:
- Register on our website.
- Complete forms on our website (e.g., contact forms).
- Contact us by phone, email, or otherwise regarding our services.
We may also collect data automatically when you use our website, such as:
- Your IP address.
- Device-specific information.
- Server logs.
- Device event information.
- Location information.
- Browsing information (e.g., session duration).
We use “cookies” to enhance your experience. See the “Use of Cookies” section below for more details.
4. What type of data do we collect from you?
We may collect the following types of personal data:
- Identity Data: Name, username.
- Contact Data: Email address, phone number, address.
- Profile Data: Username, password, profile picture, bio, your interactions on our website (if applicable), the people you follow, and who follow you (if applicable).
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- Correspondence: Records of your inquiries and correspondence with us.
Important: We do not store your credit card details, nor do we share customer details with any third parties for their marketing purposes.
5. How do we use your data?
We use your information in the following ways:
- To provide our services, including contests, promotions, and newsletters (if you have opted in).
- To allow you to participate in interactive features of our service (if applicable).
- To fulfill our contractual obligations to you.
- To identify you and manage any accounts you hold with us.
- To review, develop, and improve our website and services.
- To provide customer care and respond to your requests.
- To carry out marketing and statistical analysis (using anonymized data where possible).
- To notify you about changes to our website or services.
- To provide you with information about services you request from us or that we think may interest you, where you have consented to be contacted for such purposes.
- To inform you of any new services or changes.
- To provide you with information or advertising relating to our own services (in line with your preferences).
- To provide analysis or valuable information to improve our services.
- To screen our services for potential risk or fraud.
- To detect, prevent, and address technical issues.
6. Retention periods
- We will keep your personal data for as long as you are registered to receive our newsletters or use our services.
- We will retain your information only for as long as necessary in accordance with applicable laws.
- After your account is closed, we may keep your data for up to 7 years, in line with legal and regulatory requirements.
- We may be unable to delete your information before this time due to legal or operational obligations.
- We assure you that your personal data will only be used for the purposes stated in this policy.
7. Who has access to your personal data?
Dr Better Care staff may have access to your data for administration, billing, support, and the provision of services. Access is limited to those who need it to perform their duties.
8. Third Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without providing you with advance notice and obtaining your consent, except as described below:
- Service Providers: We may use third-party service providers to help us operate our business and the website or administer activities on our behalf (e.g., payment processing, email marketing, data analysis). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- If you are a Registered User: We may share your account’s user name, profile picture, bio, followers, and followings with other registered users to provide you with a premium service (if applicable).
- Business Transfers: If Dr Better Care is acquired by a third party, your data may be transferred as a business asset. We would disclose your personal data to the prospective buyer, subject to confidentiality agreements.
- Legal Requirements: We may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- Non-Personally Identifiable Information: Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses where permitted by law.
9. Accessing and updating your data
You are responsible for ensuring the accuracy of your data. Please notify Dr Better Care promptly of any changes to your name, address, phone number, email address, or other details. You can update your information by logging into your account (if applicable) or by contacting us directly.
10. Use of cookies
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
- We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features may be disabled. It may affect the user experience and some of our services may not function properly.
11. Where we store your personal data
The data we collect from you is stored on our secure computer systems, protected by firewalls and anti-virus software. We may also store your data on other secure storage media at our business premises.
By submitting your personal data, you agree to this storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Note: The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
12. Liability
We will take all reasonable measures to protect your data in accordance with applicable laws and our General Terms and Conditions (if applicable).
13. Data Breaches
In the event of a data breach, we will comply with our obligations under applicable data protection laws, including notifying the relevant supervisory authority and affected individuals, where required.
14. Your rights
Under data protection legislation, including the GDPR for UK citizens, you have the following rights:
- The Right to be Informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy fulfills this right.
- The Right of Access: You have the right to access your personal data and supplementary information.
- The Right to Rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to have your personal data erased in certain circumstances.
- The Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data in certain circumstances.
- The Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
- The Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
- Rights in Relation to Automated Decision Making and Profiling: You have rights related to automated decision-making, including profiling (although we do not engage in such activities based on your personal data).
How to Exercise Your Rights: To exercise any of these rights, please contact us at: contact@drbettercare.com, We will respond to your request free of charge and usually within 30 days.
How to Complain About the Use of Your Data: If you have concerns about how we have handled your personal data, please contact us in the first instance using the email address above.
15. Contact us
Please email any questions or comments about privacy to: contact@drbettercare.com
16. Your right to make a complaint
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with the requirements of the GDPR or other applicable data protection laws regarding your personal data.
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113
Website: https://ico.org.uk/concerns/
This notice was last updated on [Insert Date].
We may change this Privacy Policy from time to time. Any changes we make will be posted on this page. We will not use your personal data in any new ways without your prior consent, where required by law.
All requests for information concerning your personal data and how we use it will be provided free of charge, except in limited circumstances where permitted by law.